Can chat help save lives? new study evaluates suicide helpline conversations
NCT ID NCT07176156
First seen Jun 26, 2026 · Last updated Jun 26, 2026
Summary
This study aims to understand how people experience chat conversations with the Zelfmoordlijn 1813 suicide helpline. About 373 participants who contact the chat service will fill out short questionnaires before and after their chat. The goal is to improve the quality of crisis support and strengthen suicide prevention efforts in Flanders.
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
- What this could lead to
- If successful, this could help improve the quality of chat-based crisis support for people struggling with suicidal thoughts.
- What could go wrong
- This is an observational study with no treatment, so it won't directly change outcomes. Results depend on voluntary responses and may not reflect all users' experiences.
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Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
-
Flemish Centre of Expertise in Suicide Prevention, Ghent University
Ghent, East-Flanders, 9000, Belgium
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