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Phone support aims to improve mental health care in primary clinics

NCT ID NCT02345122

Disease control Sponsor: Centre for Addiction and Mental Health Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing This study
Running, but no longer taking on new participants.
Completed
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 27, 2026 · Last updated Jun 27, 2026

Summary

This study tests a phone-based care management program for adults with depression, anxiety, or risky drinking. Participants get regular check-ins and support from a mental health technician, while their primary care doctor receives treatment recommendations. The goal is to see if this approach reduces symptoms and improves quality of life compared to usual care.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

Active substance
Mental Health Technician (behavioural intervention)
What this could lead to
If successful, this could show that phone-based care management helps primary care doctors better treat depression, anxiety, and alcohol problems.
What could go wrong
This is a single study with 635 participants, and results may not apply to everyone. The intervention relies on patient engagement and may not work for severe cases.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Phase

Not a phased trial

Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.

Participants

635 people

The number who actually took part.

Started

Nov 2014

Expected to finish

Dec 2026

An estimate. End dates often move.

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Ages

18 years and older

Sex

Anyone

Healthy volunteers

Not accepted

This study is not open to healthy volunteers. The entry requirements below say who it is open to.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: 1. Age 18 and older 2. Receiving care from a Primary Care Provider at one of the participating health care organizations 3. Self-referred or referred by a participating primary care provider because of suspected depression, anxiety, alcohol disorder or at risk drinking 4. Having access to a telephone 5. Willingness and ability to converse in English by telephone 6. Corrected auditory acuity that enables to converse in English by telephone 7. Willingness and ability to provide informed consent Exclusion Criteria: 1. Not meeting all inclusion criteria 2. Lifetime primary psychotic illness, bipolar disorder, obsessive-compulsive disorder, or post-traumatic disorder 3. Current substance abuse or dependence (not including alcohol use disorders) 4. Clinically significant cognitive impairment as indicated by a score of 16 or above on the Blessed Orientation Memory Concentration Test 5. High risk for suicide as indicated by the 5-item Paykel Scale 6. Being physically unstable as evidenced by needing to be hospitalized 7. Being expected by one's Primary Care Provider to die during the next 6 months

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Conditions

The condition(s) this trial relates to.

alcohol abuse Alcohol Drinking anxiety anxiety disorder Depression depressive disorder generalized anxiety disorder panic disorder

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Alcohol drinking Anxiety Depression

Contacts and locations

Locations

  • Centre for Addiction and Mental Health

    Toronto, Ontario, Canada

More trials for these conditions

Other studies related to the condition(s) this trial covers.