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E-Ink screens in ERs could boost patient satisfaction

NCT ID NCT04497922

Symptom relief Sponsor: Brigham and Women's Hospital Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed This study
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jul 17, 2026 · Last updated Jul 17, 2026

Summary

This trial tests whether a virtual white board — an e-ink screen that shows patient status, care team information, and pending tests — can improve how satisfied patients feel during their emergency department stay. The study includes adults expected to stay at least four hours in the ER. Researchers compare the screen to standard communication to see if it improves satisfaction and the quality of information patients receive.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

Active substance
an e-ink screen that displays patient status, care team info, and pending tests
What this could lead to
If effective, this simple tool could improve patient communication and satisfaction in busy emergency departments.
What could go wrong
This is a small, single-site study, and satisfaction is subjective; results may not apply to other hospitals or settings.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Phase

Not a phased trial

Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.

Participants

100 people

The number who actually took part.

Started

Jan 2021

Finished

Jul 2021

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Ages

18 years and older

Sex

Anyone

Healthy volunteers

Not accepted

This study is not open to healthy volunteers. The entry requirements below say who it is open to.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: * Patients in emergency department at Brigham and Women's Hospital * Triaged to designated emergency department pods outfitted with virtual white board * Expected emergency department stay of at least four hours * Able to speak and read english * Not primary psychiatric complaint Exclusion Criteria: * Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team. * Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours. * Previously participated in the study. * Has COVID-19 risk flag or confirmed COVID-19 in electronic health record

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Conditions

The condition(s) this trial relates to.

COVID-19 Emergencies Patient Satisfaction Personal Satisfaction

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

COVID19 Emergencies Information disclosure Satisfaction Satisfaction, patient

Contacts and locations

Locations

  • Brigham and Women's Hospital

    Boston, Massachusetts, 02115, United States

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