E-Ink screens in ERs could boost patient satisfaction

NCT ID NCT04497922

Completed Symptom relief Sponsor: Brigham and Women's Hospital Source: ClinicalTrials.gov ↗

First seen Jul 17, 2026 · Last updated Jul 17, 2026

Summary

This trial tests whether a virtual white board — an e-ink screen that shows patient status, care team information, and pending tests — can improve how satisfied patients feel during their emergency department stay. The study includes adults expected to stay at least four hours in the ER. Researchers compare the screen to standard communication to see if it improves satisfaction and the quality of information patients receive.

What this could mean

Our plain-language read of the trial. This is informational only — not medical advice or a prediction.

Active substance: an e-ink screen that displays patient status, care team info, and pending tests
What this could lead to: If effective, this simple tool could improve patient communication and satisfaction in busy emergency departments.
What could go wrong: This is a small, single-site study, and satisfaction is subjective; results may not apply to other hospitals or settings.

This is an AI summary of the original study and may miss details. Read our disclaimer.

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Conditions

The condition(s) this trial relates to.

COVID-19 Emergencies Patient Satisfaction Personal Satisfaction

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

COVID19 EMERGENCIES INFORMATION DISCLOSURE SATISFACTION SATISFACTION, PATIENT

Contacts and locations

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Locations

Brigham and Women's Hospital

Boston, Massachusetts, 02115, United States

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