Robot helper to answer surgery questions?
NCT ID NCT04017351
First seen Jun 27, 2026 · Last updated Jun 27, 2026
Summary
This study will give 200 plastic surgery patients access to an artificial intelligence virtual assistant called AIVA. The assistant answers questions about their upcoming surgery. Researchers want to see if this reduces phone calls to clinic staff and improves patient and provider satisfaction.
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
- Active substance
- Artificial intelligence virtual assistant (AIVA)
- What this could lead to
- If it works, this could reduce phone calls and make it easier for patients to get answers about their surgery.
- What could go wrong
- This is a small, early study that hasn't started yet. The virtual assistant may not reduce calls or improve satisfaction as hoped.
This is an AI summary of the original study and may miss details. Read our disclaimer.
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As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
-
Mayo Clinic in Florida
Jacksonville, Florida, 32224, United States
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