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Can feedback and practice make teen helpline volunteers better listeners?

NCT ID NCT07639736

Knowledge-focused Sponsor: San Diego State University Source: ClinicalTrials.gov ↗

What the study statuses mean

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Recruitment status, easiest to join first

Recruiting now This study
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 27, 2026 · Last updated Jun 27, 2026

Summary

This study looks at whether giving teen helpline volunteers extra feedback and practice after motivational interviewing training helps them support callers better. About 50 teen volunteers will be split into two groups: one gets the standard training, the other gets extra feedback and practice sessions. Researchers will measure changes in how willing teens are to seek help and their distress levels.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

Active substance
Motivational Interviewing training with performance feedback and facilitated practice
What this could lead to
If successful, this could show a better way to train teen helpline volunteers, potentially improving how they support peers in distress.
What could go wrong
This is a small, early feasibility trial (50 participants) focused on training methods, not a direct treatment. Results may not apply to other settings or lead to clear health improvements.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Phase

Not a phased trial

Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.

Participants

About 206 people

The number the study aims to enrol. It can still change while the study runs.

Started

Aug 2025

Expected to finish

Oct 2029

An estimate. End dates often move.

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Ages

13 years and older

Sex

Anyone

Healthy volunteers

Accepted

You do not need to have the condition being studied to take part.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria Teen Helpers * Current helpline peer helpers * Aged 14-19 years. * Provides assent and documented parental consent (when applicable). * Completes study measures prior to the first Motivational Interviewing (MI) training session. * Attends and completes assigned MI training activities. * Has access to technology required for online participation (computer, tablet, or smartphone with internet access; videoconferencing capability if needed). * Plans to continue helpline activities throughout the study period. Teen Users * Aged 13-19 years. * Current U.S. resident. * Has engaged in at least 20 back-and-forth text exchanges with a helpline volunteer. * Demonstrates active communication and engagement on the helpline platform. * Has access to technology required to complete online surveys and, if selected, interviews (computer, tablet, or smartphone with internet access). Exclusion Criteria Teen Helpers \- Plans to discontinue helpline activities within the next 8 months. Teen Users * Identified as currently experiencing acute suicide risk (i.e., assigned a "high-risk" flag by the helpline algorithm or identified as high risk by helpline staff). * Requires immediate crisis intervention or emergency services that could be disrupted by participation in the research study.

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As listed by the trial registrant

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Help seeking Implementation research

How to take part

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  1. The places running it

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  2. The official record

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    Open the record ↗

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Contacts and locations

Locations

  • San Diego State University

    RECRUITING

    San Diego, California, 92182-8000, United States

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