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Can chat help save lives? new study evaluates suicide helpline conversations

NCT ID NCT07176156

Knowledge-focused Sponsor: University Ghent Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now This study
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 26, 2026 · Last updated Sep 18, 2026 · Updated 2 times

Summary

This study aims to understand how people experience chat conversations with the Zelfmoordlijn 1813 suicide helpline. About 373 participants who contact the chat service will fill out short questionnaires before and after their chat. The goal is to improve the quality of crisis support and strengthen suicide prevention efforts in Flanders.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

What this could lead to
If successful, this could help improve the quality of chat-based crisis support for people struggling with suicidal thoughts.
What could go wrong
This is an observational study with no treatment, so it won't directly change outcomes. Results depend on voluntary responses and may not reflect all users' experiences.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Participants

About 373 people

The number the study aims to enrol. It can still change while the study runs.

Started

Sep 2025

Expected to finish

Dec 2026

An estimate. End dates often move.

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Who is studied

Participants contact the chat service of the helpline Zelfmoordlijn 1813 regarding their suicidality. Participants in the study are recruited via the Zelfmoordlijn 1813's digital chat system. Only chat-users for whom an operator is available at that moment are given the opportunity to participate in the study.

Ages

16 years and older

Sex

Anyone

Healthy volunteers

Not accepted

This study is not open to healthy volunteers. The entry requirements below say who it is open to.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: * being at least 16 years of age * they are chatting on their own behalf (not for someone else) Exclusion Criteria: * indication that they do not meet these criteria or are not interested in the study

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Conditions

The condition(s) this trial relates to.

Suicidal Ideation Suicide Suicide Prevention

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Suicidal ideation Suicide Suicide prevention User experience

How to take part

Only the study team decides who joins. These are the ways to reach them.

  1. The places running it

    1 site. The list below names each one and where it is.

  2. The official record

    ClinicalTrials.gov lists the study team's own contact details, including names and phone numbers. We don't republish those.

    Open the record ↗

  3. A doctor treating you

    A doctor who knows your case can contact a study site on your behalf, and can tell you whether this study is worth pursuing at all.

Contacts and locations

Locations

  • Flemish Centre of Expertise in Suicide Prevention, Ghent University

    RECRUITING

    Ghent, East-Flanders, 9000, Belgium

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Other studies related to the condition(s) this trial covers.