New study aims to bridge communication gap for patients with speech and hearing disabilities
NCT ID NCT04697212
First seen Jun 24, 2026 · Last updated Jun 27, 2026 · Updated 1 time
Summary
This study tested two approaches to help healthcare providers communicate better with patients who have speech, language, voice, or hearing disabilities. One approach trained healthcare teams on communication strategies, and the other added a patient prompt list that lets patients share their preferred communication methods. The goal was to see if these tools improve patient experience and quality of life. Over 680 patients and their healthcare teams took part across multiple primary care clinics.
What this could mean
Our plain-language read of the trial. This is informational only, not medical advice or a prediction.
- Active substance
- behavioral intervention (communication training for healthcare teams and a patient prompt list)
- What this could lead to
- If successful, this could point toward simple, low-cost ways to improve healthcare experiences for millions of people with communication disabilities.
- What could go wrong
- This is a completed behavioral study, not a drug trial. The results may not apply to all healthcare settings or patient groups, and improvements in communication may not always lead to better health outcomes.
This is an AI summary of the original study and may miss details. Read our disclaimer.
Study facts
What this study's own registry entry says, in plain language.
- Phase
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Not a phased trial
Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.
- Participants
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687 people
The number who actually took part.
- Started
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Dec 2021
- Finished
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Feb 2024
- Lead sponsor
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Other sponsor
The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.
Who can take part
This study's own entry requirements. Only the study team can say for certain whether you qualify.
- Ages
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18 years and older
- Sex
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Anyone
- Healthy volunteers
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Accepted
You do not need to have the condition being studied to take part.
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Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.
Inclusion Criteria: * Patient participants: Individuals with a communication disability who receive care at participating study sites * Healthcare team participants: Healthcare staff and providers at participating study sites Exclusion Criteria: * Patient participants: Individuals without a communication disability * Healthcare team participants: Individuals who do not work at participating study sites
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Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
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Denver Health
Denver, Colorado, 80205, United States
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Mayo Clinic
Rochester, Minnesota, 55905, United States
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Michigan Medicine
Ann Arbor, Michigan, 48104, United States
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UCHealth Primary Care - Lone Tree
Lone Tree, Colorado, 80124, United States
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University of Illinois Chicago
Chicago, Illinois, 60612, United States
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