Hospital chat tool usage soared during pandemic
NCT ID NCT05597371
First seen Jun 27, 2026 · Last updated Jun 27, 2026
Summary
This study looked at how healthcare workers at National Taiwan University Hospital used a special communication platform during the COVID-19 pandemic. The platform, created in 2018, allowed staff to send messages, get pop-up reminders, and track messages. Researchers analyzed data from over 1 million users to see how usage changed as the pandemic evolved.
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Study facts
What this study's own registry entry says, in plain language.
- Participants
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1,000,000 people
The number who actually took part.
- Started
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Jan 2018
- Finished
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Dec 2025
- Lead sponsor
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Other sponsor
The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.
Who can take part
This study's own entry requirements. Only the study team can say for certain whether you qualify.
Who is studied
ED visits of the emergency department of the National Taiwan University Hospital
- Ages
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Children (under 18), adults (18 to 64) and older adults (65 and over)
- Sex
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Anyone
- Healthy volunteers
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Not accepted
This study is not open to healthy volunteers. The entry requirements below say who it is open to.
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Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.
Inclusion Criteria: healthcare workers with using the communication platform. Exclusion Criteria: healthcare workers without using the communication platform.
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As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
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Department of Emergency Medicine, National Taiwan University Hospital
Taipei, Taiwan