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Text or talk? study tests best way to get kids back to the doctor after a missed check-up

NCT ID NCT06686849

Knowledge-focused Sponsor: Wake Forest University Health Sciences Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed This study
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 25, 2026 · Last updated Jul 29, 2026 · Updated 3 times

Summary

This study looked at two ways to help families reschedule a missed well-child visit: sending up to three text messages, or having a community health worker reach out personally. Over 3,800 children who missed their appointment were randomly assigned to one of these approaches or to usual care (no special follow-up). The goal was to see which method leads to more completed check-ups and to understand the costs involved.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

What this could lead to
If successful, this could show which follow-up method (text or personal outreach) works best to get children back for important check-ups, helping health systems improve care.
What could go wrong
This is a completed study comparing existing approaches, not testing a new treatment. Results may not apply to other regions or populations.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Phase

Not a phased trial

Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.

Participants

3,846 people

The number who actually took part.

Started

Jan 2025

Finished

Apr 2026

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Ages

Up to 17 years

Sex

Anyone

Healthy volunteers

Not accepted

This study is not open to healthy volunteers. The entry requirements below say who it is open to.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: * Are 0-17 years * No-showed for a well-child visit scheduled at a family medicine or general pediatrics practice in Forsyth County, North Carolina * Have a phone number on record for a primary caregiver * With primary language for contact that is English or Spanish Exclusion Criteria: \- Already rescheduled their appointment by the time the sample list was generated

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As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Well-child care visits

Contacts and locations

Locations

  • Department of Family and Community Medicine, Wake Forest University School of Medicine

    Winston-Salem, North Carolina, 27157, United States