Phone-Based dementia care could cut hospital visits and ease caregiver burden
NCT ID NCT05669365
First seen Jun 26, 2026 · Last updated Jun 26, 2026
Summary
This study tested a program called the Care Ecosystem, which provides phone- and web-based support and care coordination for people with dementia and their caregivers. Over 1,200 participants from six health systems took part. The goal was to see if this approach improves quality of care, reduces emergency visits, and lowers caregiver depression in real-world settings.
What this could mean
Our plain-language read of the trial. This is informational only, not medical advice or a prediction.
- Active substance
- Care Ecosystem (phone- and web-based caregiver support and care coordination)
- What this could lead to
- If successful, this could show that remote, team-based dementia care improves patient outcomes and reduces healthcare costs in real-world settings.
- What could go wrong
- This is an observational effectiveness study, not a controlled trial, so results may vary across health systems and may not prove cause and effect.
This is an AI summary of the original study and may miss details. Read our disclaimer.
Study facts
What this study's own registry entry says, in plain language.
- Phase
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Not a phased trial
Phase numbers describe drug development. The registry uses this when they do not apply, as it does for trials of devices, procedures or behaviour changes, and for observational studies.
- Participants
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1,227 people
The number who actually took part.
- Started
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Jan 2023
- Finished
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Aug 2025
- Lead sponsor
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Other sponsor
The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.
Who can take part
This study's own entry requirements. Only the study team can say for certain whether you qualify.
- Ages
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18 years and older
- Sex
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Anyone
- Healthy volunteers
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Not accepted
This study is not open to healthy volunteers. The entry requirements below say who it is open to.
Show the full entry requirements Hide the full entry requirements
Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.
Inclusion criteria, PWD participant 1. Age 18+ 2. Provision of verbal consent (or surrogate consent), documented in REDCap, and assent 3. Willingness to enroll in the Care Ecosystem program 4. Lives in the community (i.e., not in an assisted living, board \& care, skilled nursing or memory care facility) at the time of enrollment 5. Have a dementia diagnosis documented in the EHR 6. Has had a visit with the referring provider in the last 12 months 7. Has a caregiver with a primary level of responsibility for the patient who is eligible and willing to participate Inclusion Criteria, Caregiver participant 1. Age 18+ 2. Provision of verbal consent, documented in REDCap 3. Has a primary level of responsibility for the care of a PWD-participant who is enrolling in the study 4. Willingness to enroll in the Care Ecosystem program and complete surveys Exclusion Criteria, PWD participant 1. PWD-participants for whom a substantial amount of the patient's healthcare utilization records cannot be accessed for research purposes by the study team. (see Note) 2. Is currently, or was ever enrolled, in the Care Ecosystem program. 3. Medical documentation indicates that the patient's dementia is a non-progressive type (e.g., due to a head injury or stroke, and not expected to progress). Note: This exclusion criteria will be operationalized differently at each site based on variations in data access options for their patient population; these options will include EHR and Medicare. A small percentage of participants may be enrolled from underrepresented populations for whom a substantial amount of utilization records cannot be accessed with written approval from the study PI. All participants must be affiliated with one of the 6 participating health systems: Ochsner Health System Providence Health \& Services Lundquist Institute for Biomedical Innovation at Harbor-UCLA Medical Center HealthPartners Institute University of Colorado, Denver University of California, San Francisco
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Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
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HealthPartners
Saint Paul, Minnesota, 55130, United States
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LA County Harbor-UCLA Medical Center
Torrance, California, 90502, United States
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Ochsner Medical Center
New Orleans, Louisiana, 70121, United States
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Providence Health
Portland, Oregon, 97213, United States
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University of California, San Francisco
San Francisco, California, 94158, United States
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University of Colorado Health
Denver, Colorado, 80209, United States
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