AI trains crisis counselors to spot suicide risk
NCT ID NCT06299384
First seen Jun 27, 2026 · Last updated Jun 27, 2026
Summary
This study tested an AI tool called LyssnCrisis that helps train crisis counselors who answer calls to the 988 suicide hotline. The tool analyzes voice recordings to give feedback on skills like empathy and asking about suicide risk. 81 counselors took part, and the goal was to see if the AI could improve their ability to help callers in distress.
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
- Active substance
- LyssnCrisis (AI-based coding and feedback tool)
- What this could lead to
- If successful, this AI tool could help train crisis counselors more effectively, potentially improving suicide risk assessment and saving lives.
- What could go wrong
- This was a small, completed study with 81 participants, so results may not apply broadly. The AI tool is still new and needs more testing before widespread use.
This is an AI summary of the original study and may miss details. Read our disclaimer.
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Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Locations
-
ProtoCall Services, Inc.
Portland, Oregon, 97239, United States
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