AI trains crisis counselors to spot suicide risk

NCT ID NCT06299384

First seen Jun 27, 2026 · Last updated Jun 27, 2026

Summary

This study tested an AI tool called LyssnCrisis that helps train crisis counselors who answer calls to the 988 suicide hotline. The tool analyzes voice recordings to give feedback on skills like empathy and asking about suicide risk. 81 counselors took part, and the goal was to see if the AI could improve their ability to help callers in distress.

What this could mean

Our plain-language read of the trial. This is informational only — not medical advice or a prediction.

Active substance

LyssnCrisis (AI-based coding and feedback tool)

What this could lead to

If successful, this AI tool could help train crisis counselors more effectively, potentially improving suicide risk assessment and saving lives.

What could go wrong

This was a small, completed study with 81 participants, so results may not apply broadly. The AI tool is still new and needs more testing before widespread use.

Disclaimer Read more

This is a summary of the original study . Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.

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Conditions

The condition(s) this trial relates to.

Self-Injurious Behavior Suicide

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Contacts and locations

Locations

  • ProtoCall Services, Inc.

    Portland, Oregon, 97239, United States