Chatbot vs. standard referral: which gets you therapy quicker?
NCT ID NCT05678764
First seen Jun 27, 2026 · Last updated Jun 27, 2026
Summary
This study looked at whether a conversational information collection tool (like a chatbot) can improve access to talk therapy for mental health issues. Over 100,000 people participated. Researchers compared depression and anxiety scores, wait times, and dropout rates between those who used the tool and those who used other referral methods.
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The condition terms exactly as the trial's registrant entered them.
Contacts and locations
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Locations
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Essex Partnership University NHS Foundation Trust
Epping, United Kingdom
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Lincolnshire Partnership NHS Foundation Trust
Lincoln, LN1 1FS, United Kingdom
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Surrey and Borders Partnership NHS Foundation Trust
Leatherhead, Surrey, KT22 9AD, United Kingdom
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