Veterans helping veterans: new study tests virtual coaching for better health

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: * Veteran patient receiving primary care from VA Puget Sound * Complex multimorbidity (\>=3 chronic conditions in \>=3 body systems based on AHRQ Chronic Condition Index) * Meets \>=2 criterion from NICE multimorbidity guidelines: 1) have a chronic physical and mental health condition (via ICD-10 codes in Corporate Data Warehouse (CDW) and the CCI); 2) frailty (determined by the JEN Frailty Index available in VA data, confirmed via self-reported PRISMA-7 during the eligibility screening; 3) frequent emergency care (\>=1 VA emergency department visit in past year via CDW); 4) polypharmacy (\>=10 prescribed medications via CDW, or 5) significant treatment burden (score \>22 on the self-reported Multimorbidity Treatment Burden Questionnaire at study screening) * Inclusion criteria assessed via the phone screen includes frailty; treatment burden; and willingness to use a either a phone or an Internet-connected device with a web camera and an email address and/or ability to receive text messages to ensure receipt of VVC visit links * Agree to participate in the health coaching sessions and surveys if assigned to intervention group Exclusion Criteria: * Not fluent in English * Severe hearing loss * No phone access and/or missing phone number * Missing address * Diagnosis of dementia or severe cognitive impairment within last year * Diagnosis of end stage renal disease or on dialysis within last year * Receipt of palliative or hospice care in the past year * Receipt of nursing home care in past year (Stop codes: 650, 651,119,121) * Currently living in a nursing home, skilled nursing facility, rehabilitation facility, or long-term care facility * Behavior flags in EHR * Active treatment for non-melanoma skin cancer diagnosis * Diagnosis of substance use dependence/abuse disorder in last year (excluding tobacco) * Diagnosis of psychotic disorder in last year * Pregnant or planning to become pregnant in next 6 months * Score of \>8 (severe risk) on self-reported Alcohol Use Disorders Identification Test-Consumption (AUDIT-C) questions on eligibility screen