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Could a simple helpline help fight opioid addiction?

NCT ID NCT03969238

Symptom relief Sponsor: University of Virginia Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed This study
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 27, 2026 · Last updated Jun 27, 2026

Summary

This study tested a telephone helpline designed to support people with opioid dependence. The helpline offered education, coping strategies, and referrals to medication-assisted treatment. Researchers enrolled 31 participants and measured satisfaction with the service. The goal was to see if a low-cost helpline could help people manage pain and reduce opioid use.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

Active substance
telephone helpline (behavioral intervention)
What this could lead to
If successful, this helpline could offer a low-cost, accessible way to support people with opioid dependence and help them connect to treatment.
What could go wrong
This was a small, early-stage study with only 31 participants, focused on satisfaction and usage rather than clinical outcomes. The helpline may not work as well in larger or more diverse populations.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Participants

31 people

The number who actually took part.

Started

Jun 2019

Finished

May 2021

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Who is studied

We plan to pilot this model in a small rural area with low accessibility to specialized treatment. We will specifically target the area of county of Wise as it is an area with one of the highest rate of opioid addiction and overdose related deaths in the state. UVA hospital: we plan to pilot this model at UVA hospital because it is a health care system offering care to a diverse population from urban and rural areas. The providers will be educated regarding the goals and objectives of the helpline: Any specialty physicians, nurses including dentists that prescribes opioids within Virginia They will be asked to have flyers about the helpline in their office and refer patients who are prescribed opioids to get more support from the helpline.

Ages

18 years and older

Sex

Anyone

Healthy volunteers

Not accepted

This study is not open to healthy volunteers. The entry requirements below say who it is open to.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: Participant Criteria: 1. Age greater than or equal to 18 years. 2. A formal diagnosis of Opioid Use Disorder (OUD) by a health care provider or 3. If no formal diagnosis of OUD, having a self-reported concern with opioid use or addiction. 4. An individual seeking to reduce opioid use. 5. An individual concerned about opioids prescribed for management of new-onset pain or chronic pain. Provider Criteria: 1. University of Virginia: Providers of any specialties within VA including dentists that prescribes opioids. 2. County of Wise: Providers of any specialties including dentists that prescribes opioids. Exclusion Criteria: Participant Criteria: 1. Individuals under 18 years of age. 2. Individuals seeking treatment for non-opioid substance use disorders 3. Individuals who have no pain issues 4. Individuals located outside of Virginia. Provider Criteria: Providers outside the designated regions.

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Conditions

The condition(s) this trial relates to.

agnosia opiate dependence

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Opioid dependence

Contacts and locations

Locations

  • UVA Center for Leading Edge Addiction Research

    Charlottesville, Virginia, 22903, United States

More trials for these conditions

Other studies related to the condition(s) this trial covers.