NYC study aims to break language barriers in health care

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria (pre- and post- implementation phase): Post-visit survey (Patients/Caregivers): * Patient seen for ambulatory care preventive visit at one of the study locations OR caregiver of a pediatric patient seen for ambulatory preventive visit at one of the study locations. * 18 years of age and older * Willingness and ability to participate H+H EHR Reports: • Patient seen for ambulatory care preventive visit at one of the study locations Community survey (Community members): * Individual that attends community based organizations (CBO) events or uses CBOs' services * 18 years of age and older * Willingness and ability to participate Key Stakeholder interviews: Patients/Caregivers/Community Members Inclusion Criteria: In order to be eligible to participate, an individual must meet all of the following criteria: * Prefers to speak in Bengali, French, Spanish, Mandarin, or Polish * 18 years of age or older * Patient seen for ambulatory care preventive visit at one of the 4 study locations, caregiver of a pediatric patient seen for ambulatory care preventive visit at one of the 4 study locations OR a community member referred by a CBO * Willingness and ability to participate NYC H+H Leadership/Providers/Staff Inclusion Criteria: * Work at one of the 4 NYC H+H study locations that does language access related work or communicates with patients that prefer to speak a language other than English regularly. * Leadership (e.g., chief medical officer, Department Director, etc.), provider (Physician, Nurse, Resident), or staff (Interpreter, language access coordinator, clerical staff) at the NYC H+H location * 18 years of age or older * Willingness and ability to participate CBO Leadership/Staff Inclusion Criteria: * CBO leadership (Director/Coordinator) or staff (Case manager, Patient navigator, etc.) * 18 years of age or older * Willingness and ability to participate Exclusion Criteria (pre- and post- implementation phase): CBO Leadership/Staff Exclusion Criteria: * Does not have a working phone number * Uncorrected hearing impairment Post-visit survey (Patients/Caregivers): * Enrolled to key stakeholder interviews * Does not have a working phone number H+H EHR Reports (Patients): • No exclusion criteria Community survey (Community members): • Does not have a regular doctor in the US. Key Stakeholder interviews: Patients/Caregivers/Community Members Exclusion Criteria: * Speaks English very well (non-LEP) * Does not have a working phone number * Uncorrected hearing impairment NYC H+H Leadership/Providers/Staff Exclusion Criteria: * Does not have a working phone number * Uncorrected hearing impairment