Can a simple phone call keep you out of the ER?

NCT ID NCT07207499

Not yet recruiting Knowledge-focused Sponsor: University Hospital, Rouen Source: ClinicalTrials.gov ↗

First seen Jun 25, 2026 · Last updated Jun 27, 2026 · Updated 1 time

Summary

This study will test a new phone-based healthcare access service (SAS) in Le Havre, France, designed to direct non-emergency callers to primary care instead of the emergency room. Researchers will compare ER visit rates between callers using the new system and those using the standard phone triage. Over 9,000 calls will be analyzed to see if the SAS reduces unnecessary ER visits and improves patient care.

What this could mean

Our plain-language read of the trial. This is informational only — not medical advice or a prediction.

Active substance: Healthcare Access Service (SAS) - a telephone triage system that directs callers to primary care or emergency services
What this could lead to: If successful, this could show that a coordinated phone triage system reduces unnecessary emergency room visits and improves patient flow.
What could go wrong: This is an observational study, not a treatment trial. Results may not apply to other regions, and the system's effectiveness depends on local healthcare resources.

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Conditions

The condition(s) this trial relates to.

Emergencies

As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

EMERGENCY SERVICE, HOSPITAL

Contacts and locations

Locations

Le Havre Hospital Group,

Le Havre, 76083, France

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Other studies related to the condition(s) this trial covers.