Can a simple phone call keep you out of the ER?
NCT ID NCT07207499
First seen Jun 25, 2026 · Last updated Jun 27, 2026 · Updated 1 time
Summary
This study will test a new phone-based healthcare access service (SAS) in Le Havre, France, designed to direct non-emergency callers to primary care instead of the emergency room. Researchers will compare ER visit rates between callers using the new system and those using the standard phone triage. Over 9,000 calls will be analyzed to see if the SAS reduces unnecessary ER visits and improves patient care.
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
Active substance
Healthcare Access Service (SAS) - a telephone triage system that directs callers to primary care or emergency services
What this could lead to
If successful, this could show that a coordinated phone triage system reduces unnecessary emergency room visits and improves patient flow.
What could go wrong
This is an observational study, not a treatment trial. Results may not apply to other regions, and the system's effectiveness depends on local healthcare resources.
Disclaimer
Read more
Show less
This is a summary of
the original study
.
Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
This is a summary of the original study . Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
Get updates
Get notified about this study
Sign up to get updates when this study changes or when new studies for EMERGENCY SERVICE, HOSPITAL are added.
By submitting, you agree to our Terms of use
Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
Show contact details
Enter your email to view the contact information for this study.
By submitting, you agree to our Terms of use
Study contacts
-
Contact
Phone: •••-•••-•••• Email: •••••@•••••
-
Contact
Phone: •••-•••-•••• Email: •••••@•••••
Locations
-
Le Havre Hospital Group,
Le Havre, 76083, France