Texting patients after ER discharge may cut unnecessary visits
NCT ID NCT07185828
First seen Nov 01, 2025
Summary
This study tests whether sending text messages and changing discharge paperwork can help people with non-urgent ER visits choose a more appropriate healthcare option next time. About 8,286 adults who visited a Geisinger ER for a low-acuity issue will be randomly assigned to get a message encouraging them to contact their primary care doctor or use an online triage tool, or to receive standard care. Researchers will track whether these nudges reduce ER visits over the next 120 days.
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This is a summary of
the original study
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Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
This is a summary of the original study . Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
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Contacts and locations
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Study contacts
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Contact
Phone: •••-•••-•••• Email: •••••@•••••
Locations
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Geisinger
RECRUITINGDanville, Pennsylvania, 17822, United States
Contact Phone: •••-•••-•••• Email: •••••@•••••
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
Active substance
text messages and discharge paperwork modifications
What this could lead to
If successful, this could show a simple, low-cost way to help people use the right healthcare setting instead of the ER for non-emergencies.
What could go wrong
This is a behavioral study, not a drug trial, so the effect may be small. People might ignore the messages or still go to the ER for other reasons.
Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.