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Do patients follow emergency dispatcher advice? new study investigates

NCT ID NCT05835908

Knowledge-focused Sponsor: Groupe Hospitalier de la Region de Mulhouse et Sud Alsace Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed This study
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 27, 2026 · Last updated Jun 27, 2026

Summary

This study followed 100 adults in France who were referred by an emergency call center to an unscheduled care center. Researchers called participants to find out if they actually went to the recommended facility, and if not, why. The goal is to understand how well the referral system works and improve patient care.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Participants

100 people

The number who actually took part.

Started

May 2023

Finished

Jun 2023

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Who is studied

Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center.

Ages

18 years and older

Sex

Anyone

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: * Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years) * Referral to the Unscheduled Care Center by the Emergency Call Center Non-inclusion criteria: * Patient who does not answer phone within 30 days of call to the Emergency Call Center * Patient who refuses to participate in the study * Call for someone other than him or herself (except when a parent calls for his or her minor child)

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As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Unscheduled care

Contacts and locations

Locations

  • GHRMSA

    Mulhouse, Haut-Rhin, 68100, France