Can a new platform slash ER wait times? huge trial aims to find out
NCT ID NCT04789902
First seen Nov 01, 2025 · Last updated Jun 22, 2026 · Updated 31 times
Summary
This large trial tests a platform called SurgeCon, designed to improve how emergency departments (EDs) manage patient flow. The goal is to reduce wait times, shorten the time to see a doctor, and lower the number of patients who leave without being seen. Over 400,000 people visiting four EDs in Canada will be included, and the results could help make emergency care more efficient.
Disclaimer
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This is a summary of
the original study
.
Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
This is a summary of the original study . Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
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Contacts and locations
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Locations
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Burin Peninsula Healthcare Centre
Burin, Newfoundland and Labrador, A0E1E0, Canada
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Dr. G.B. Cross Memorial Hospital
Clarenville, Newfoundland and Labrador, A5A1K3, Canada
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Health Sciences Centre
St. John's, Newfoundland and Labrador, A1B 3V6, Canada
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St. Clare's Mercy Hospital
St. John's, Newfoundland and Labrador, A1C5B8, Canada
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
Active substance
SurgeCon (a quality improvement platform including workflow restructuring, patient-centric environment, and e-health management)
What this could lead to
If successful, this could provide a proven way to cut emergency department wait times and reduce the number of patients who leave without being seen.
What could go wrong
This is a pragmatic trial testing a complex intervention across multiple sites, so results may vary by location. It is not a drug or device trial, so the impact is limited to operational improvements.
Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.