Nurse phone calls aim to curb hospital overuse in High-Risk patients
NCT ID NCT04415515
First seen Jun 25, 2026 · Last updated Jun 27, 2026 · Updated 1 time
Summary
This quality improvement study tested whether expanding a nurse-led phone support program to commercially insured members flagged as high-risk could lower hospital admissions and costs. Over 592,000 members were included, but the study was terminated early, so firm conclusions are limited. The approach involved nurses reviewing medications, health risks, and care gaps, and connecting members to additional resources.
What this could mean
Our plain-language read of the trial. This is informational only — not medical advice or a prediction.
- Active substance
- RN case management (phone-based)
- What this could lead to
- If successful, this could show that proactive nurse phone support helps high-risk patients avoid unnecessary hospital stays and emergency visits.
- What could go wrong
- The study was terminated early, so results are limited. It only included commercially insured members, so findings may not apply to other groups.
This is an AI summary of the original study and may miss details. Read our disclaimer.
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Conditions
The condition(s) this trial relates to.
As listed by the trial registrant
The condition terms exactly as the trial's registrant entered them.
Contacts and locations
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Locations
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UnitedHealthcare
Minnetonka, Minnesota, 55343, United States