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Frequent ER visitors share their stories to improve care

NCT ID NCT06985979

Knowledge-focused Sponsor: East Lancashire Hospitals NHS Trust Source: ClinicalTrials.gov ↗

What the study statuses mean

This study's is highlighted.

Recruitment status, easiest to join first

Recruiting now
This trial is taking on new participants right now.
Not yet recruiting
Registered, but not yet taking participants.
By invitation only
Not open to general applications. Only people the study team invites can take part.
Paused
Paused for now. It may or may not start again.
Ongoing
Running, but no longer taking on new participants.
Completed This study
The trial has finished. Results may not be published yet.
Stopped early
Stopped early, before it reached the end. That can be for many reasons, including safety.
Cancelled
Cancelled before anyone took part.

Expanded access (not trials)

Expanded access
Not a trial. This treatment can be requested outside a study, case by case, for people who qualify.
Expanded access (paused)
Not a trial. The treatment can normally be requested outside a study, but is unavailable right now.
Expanded access (ended)
Not a trial. The treatment could once be requested outside a study, but no longer can.
Approved
The treatment has been approved, so it is available normally rather than through this programme.

When the status isn't known

Details not published
The full record has not been published yet, so there is little to show here.
Status unknown
This status has not been confirmed recently, so it may be out of date.

First seen Jun 25, 2026 · Last updated Jun 27, 2026 · Updated 1 time

Summary

This study talked to 15 people who visit the emergency department many times a year, plus the staff who care for them. The goal was to learn what these patients really need and what challenges staff face. The results will help design a new psychosocial service to better support frequent ER users.

What this could mean

Our plain-language read of the trial. This is informational only, not medical advice or a prediction.

What this could lead to
If successful, this could help design a support service that reduces repeat emergency visits and improves patient well-being.
What could go wrong
This is a small, completed interview study with only 15 participants, so findings may not apply to all hospitals or patients.

This is an AI summary of the original study and may miss details. Read our disclaimer.

Study facts

What this study's own registry entry says, in plain language.

Participants

15 people

The number who actually took part.

Started

May 2025

Finished

Jan 2026

Lead sponsor

Other sponsor

The registry's catch-all category, for sponsors it does not file as a company, a government agency, or a research network.

Who can take part

This study's own entry requirements. Only the study team can say for certain whether you qualify.

Who is studied

The participants of this study will include patients who have been identified by the ED Cerna database to have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months. All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital will be invited to participate (e.g. ED consultants, doctors, junior doctors, nurses as well as reception and portering staff).

Ages

18 years and older

Sex

Anyone

Healthy volunteers

Accepted

You do not need to have the condition being studied to take part.

Show the full entry requirements

Copied word for word from the study's registry entry, so the wording is the study team's rather than ours.

Inclusion Criteria: Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital Exclusion Criteria: Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

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As listed by the trial registrant

The condition terms exactly as the trial's registrant entered them.

Frequent attenders High intensity users

Contacts and locations

Locations

  • Blackburn Royal Teaching Hospital

    Blackburn, BB2 3HH, United Kingdom