Can a chatbot replace a nurse to keep frequent ER patients out of the hospital?
NCT ID NCT06818825
First seen Nov 01, 2025 · Last updated May 24, 2026 · Updated 30 times
Summary
This study looked at whether reaching out to people who often use the emergency room (ER) can help them find better ways to manage their health. Over 1,100 adults who had visited the ER at least 4 times in the past 6 months were randomly assigned to get either a phone call from a health worker or an interactive chatbot message after their ER visit. The goal was to see if either method reduced the number of return trips to the ER.
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This is a summary of the original study . Summaries may miss details or leave out important information. Before applying or accepting participation, make sure you have read and understood the full study. Curemydisease.com takes no responsibility whatsoever for anything missed, misunderstood, or acted upon as a result of our summary — we know it does not capture everything.
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Locations
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Geisinger Health System
Danville, Pennsylvania, 17822, United States
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